Warranty

While our technical support, best price, quality guarantee and 60-day no questions return policy do speak of our customer satisfaction efforts, it is our warranty deal that sets us apart from the rest. We appreciate that you need to get the most out of your access control system, and that you want a product that is effective and reliable, which is why our warranty ensures maximum operation. Every high-end quality product that we offer is issued with a warranty.

The products come with a 3-year warranty. The products are inspected thoroughly before the factory, and in all distribution centers; as a result, all the products are guaranteed to be free of defect both in workmanship and material. The warranty is effective immediately after the purchase is made. Proof of the original serial number, as well as the order number of the product(s), is required while submitting the product for a warranty. Failure to provide the two, the warranty will not be granted.

If your warranty is approved, unlike our return policy, you do not need to worry about the product’s original packaging. At FPC, we will also provide you with a label for prepaid shipping that will enable you to return the product(s) to us. This way, you won’t have to pay for the shipping of a faulty product.

After inspection, we will repair or replace the product for free.

THIS WARRANTY DOES NOT APPLY WHEN

  • Others have attempted or repaired the system or the product
  • Repairs or modifications as a result of normal wear and tear have been made. Under no circumstances does the company’s warranty cover normal wear and tear. The product(s) has/have been abused, misused or improperly maintained.
  • The system experiences burnt-out circuitry because of improper power connections
  • The products are altered
  • Parts and accessories fitted to the product are non-approved or are non-recommended.

FILL OUT THIS FORM IN ORDER TO RECEIVE YOU WARRANTY APPROVAL

Dear customer, please make sure that you fill out this form with the exact information that was filled out when the original order was placed. If this is not done properly, we will not be able to find you order. If for whatever reason you are not able to find this information, feel free to contact us so we can try to assist you. Our warranty department will get back to you with an answer within 24 Business Hours.