At FPC security, we believe in guaranteeing the best technical support in the market. We understand that maintenance is critical to keep the systems running. Through our technical assistance, you can always get in touch with us, whether you need help in the installation, or if you want to upgrade your service for in-place systems. We have a team of highly skilled and experienced technicians always happy to respond to all reasonable requests regarding our access control systems and products.

Although we provide support and give advice during the typical working hours of the week, we also offer after business hours, live support. We understand that after regular business hours, it is a bit difficult to get ahold of a live tech person, and that is the reason why we also offer you email ticket support. You can reach us by submitting a ticket with any questions about our products as well as investigation regarding suspected or system malfunction. All inquiries forwarded to us will be replied to within 24 business hours.

Every Monday to Friday between 9.00 am and 5.30 pm, you can reach us via live chat or give us a call. One of our agents will be glad to help you with all your needs. Similarly, you can also check our FAQ page to get answers to common questions regarding our products, or watch the FPC training videos to get the technical know-how. If pictorials are comprehensive to you, the FPC professional diagrams and installation pictures are at your disposal, so is our FPC document library. You can get all the necessary documents for installation instructions.

LIVE CHAT
Click here to enjoy our service via live chat. Available Hours: Mon-Friday 9:00am to 5:30pm.
Click here to enjoy our service by opening a service ticket with us. We will respond within 24hrs
Click here and one of our agents will be more than happy to assist you with all your needs. Available Hours: Mon-Friday 9:00am to 5:30pm
Click here to enjoy the most common questions and answers that our customers have.
Nothing answers a question like actually looking at the answer. Click here
Click here to view pictures of different types of installations. Also feel free to send your own; we are always happy to share.
Did you lose your diagram or user manual? No problem! Take a click here to receive a wealth of documentation that will assist you to find the solution to your problem.