At FPC security, we believe in guaranteeing the best technical support in the market. We understand that maintenance is critical to keep the systems running. Through our technical assistance, you can always get in touch with us, whether you need help in the installation, or if you want to upgrade your service for in-place systems. We have a team of highly skilled and experienced technicians always happy to respond to all reasonable requests regarding our access control systems and products.
Although we provide support and give advice during the typical working hours of the week, we also offer after business hours, live support. We understand that after regular business hours, it is a bit difficult to get ahold of a live tech person, and that is the reason why we also offer you email ticket support. You can reach us by submitting a ticket with any questions about our products as well as investigation regarding suspected or system malfunction. All inquiries forwarded to us will be replied to within 24 business hours.
Every Monday to Friday between 9.00 am and 5.30 pm, you can reach us via live chat or give us a call. One of our agents will be glad to help you with all your needs. Similarly, you can also check our FAQ page to get answers to common questions regarding our products, or watch the FPC training videos to get the technical know-how. If pictorials are comprehensive to you, the FPC professional diagrams and installation pictures are at your disposal, so is our FPC document library. You can get all the necessary documents for installation instructions.